Frequently Asked Questions

Looking for a specific answer? Browse the sections below for help with desserts, ordering, delivery, booking, and dessert care.

  • I specialize in custom decorated sugar cookies and also offer cakes, cupcakes, drop cookies, brownies, rice cereal treats, dessert cups, and other sweet treats.

    I also offer dessert display packages, display rentals, and styling services. You can explore the options in the welcome packet and service-selection form sent after your inquiry.

  • Yes! I offer dessert packages along with display rental and styling options.

    Please include your venue, event date, and approximate guest count in the service-selection form. Your quote will explain which desserts, rentals, delivery, setup, and breakdown services are included.

  • Absolutely! You can select multiple dessert types in the service-selection form. We’ll discuss an assortment that works for your celebration.

  • Please discuss any dietary needs or allergies with me before booking so I can explain the available options and kitchen limitations.

    My kitchen is not gluten-free, and I cannot guarantee that products will be free from cross-contact with gluten. Please confirm suitability with me before ordering.

Desserts & Services

  • Check your spam, junk, and promotions folders. If you still can’t find it, email sweetrushbakingco@gmail.com so I can help.

  • Please allow 48–72 hours after completing the emailed service-selection form.

    If you haven’t heard from me after that time, check your spam or junk folder, or email sweetrushbakingco@gmail.com.

  • No. Submitting an inquiry or completing the service-selection form does not reserve your date.

    Your booking is confirmed after we agree on the details and the required retainer has been received.

After You Inquire

  • Sweet Rush Baking Co. is a home bakery based in Antioch, California, serving the Bay Area.

  • Yes, delivery is available within 60 miles of my Antioch home base, subject to availability. Delivery pricing depends on your order and will be confirmed in your quote.

    Please include your delivery city when sharing your event details.

  • Yes, cookie shipping is available with additional shipping fees. Please share the destination and requested date so I can confirm whether shipping is available for your order.

Location, Delivery & Shipping

  • Cookies are individually heat-sealed to help preserve freshness. If you’d like special gift packaging or presentation, please include that request in your service-selection form.

  • Visit our Treat Care page for storage, freezing, thawing, and reheating instructions organized by dessert type.

    For any special instructions provided with your order, please follow those first.

    View Treat Care

Dessert Packaging & Care

  • Pricing depends on the dessert type, quantity, size, design detail, packaging, and any delivery or display services.

    Your welcome packet and service-selection form will help you explore your options. I’ll review your completed selections and follow up about pricing and next steps.

  • Custom decorated sugar cookies have a two-dozen minimum. Minimums for other desserts and packages vary and are outlined in the information provided during the selection process.

Pricing & Minimum Orders

  • Complete the inquiry form on my website with your contact information and basic event details.

    You’ll receive an email with my welcome packet and a service-selection form. Review the packet, then complete the form to choose the desserts and services you’re interested in.

    Once you complete that form, I’ll respond personally within 48–72 hours to discuss availability, details, and next steps.

  • That’s completely okay! Share your event details and any ideas you have. A theme, color palette, approximate guest count, or inspiration photo is a helpful starting point.

  • Yes! Share photos that show the colors, designs, or overall style you love. We’ll use them to discuss what’s possible for your celebration.

  • Four to five weeks ahead is recommended. For larger celebrations and dessert displays, reaching out earlier gives us more time to plan.

    Have a closer date? You’re welcome to inquire! I’ll check whether I can accommodate your request.

Getting Started

  • A 50% non-refundable retainer is required within 48 hours of receiving your invoice to secure your order.

    The remaining balance is due 7, 14, 30, or 60 days before your pickup, delivery, or event date, depending on the desserts and services booked. Your specific payment deadline will be outlined in your invoice and booking agreement.

  • I accept major credit cards through my invoicing system. All payments incur will incur a transaction fee.

  • Cancellation and rescheduling requests must be submitted in writing at least 30, 60, or 90 days before your scheduled pickup, delivery, or event date, depending on the desserts and services booked. Your applicable deadline will be stated in your booking agreement.

    Retainers are non-refundable. Rescheduling requests are subject to availability and the terms of your booking agreement. Submitting a request does not confirm a date change.

    For approved rescheduling requests made within the required notice period, payments already received will transfer to the new date. All date changes are subject to availability.

    Some bookings may require a rescheduling fee. If applicable, the fee will be explained before you confirm the date change. Your new date is confirmed once the updated booking details and any required fee are finalized.

  • Your retainer reserves time in my schedule specifically for your order. Once your booking is confirmed, that availability is no longer offered to other customers.

  • Orders are paid in full before the scheduled pickup or delivery date. Missing your pickup or declining delivery does not qualify your order for a refund.

    If you miss your pickup or delivery cannot be completed, I’ll attempt to contact you to discuss any available options. An alternative pickup or delivery time is subject to availability and cannot be guaranteed.

  • Rush orders may be accepted depending on availability, order size, and design requirements.

    A rush fee of 15–25% may apply. Any applicable rush fee will be included in your quote before you book.

  • Rush orders are final sale. Once booked, they cannot be canceled, refunded, or rescheduled. Please confirm all order details before submitting payment.

Booking, Payments & Cancellations

Still Have a Question?

Email sweetrushbakingco@gmail.com—I’m happy to help.

Ready to plan something sweet? Complete the inquiry form to receive your welcome packet and explore your dessert and service options.

Start Your Inquiry